Privacy Policy

Effective Date: 6 June 2025

This Privacy Policy explains how your personal data is collected and processed through this website, which may be branded and offered by one of our partners. While the branding, contact information, and certain services may be provided by our partner, the website is operated by More Computers Ltd (trading as MoreCoCo), who is the ultimate controller of your personal data.

This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

This website is operated by:

More Computers Ltd (Company No. 4666684)
Registered Office: The Walbrook Building, 25 Walbrook, London, EC4N 8AF
VAT Number: 836 3270 29
Email: orders@morecoco.co.uk

More Computers Ltd is the data controller for the personal data collected through this website.

2. Partner Branding

This website may be branded or co-branded by one of our authorised partners.

The partner may support you in order management, enquiries, or ongoing service. However, More Computers Ltd remains the ultimate data controller and is responsible for ensuring that your personal data is processed lawfully and securely.

3. What Data We Collect

We collect personal data that you provide to us directly, such as when:

  • You place an order
  • You create an account
  • You contact us by email or through the site

This may include:

  • Your name, email address, phone number, and postal address
  • Account credentials
  • Order and payment reference information
  • IP address, device details, and browsing data

We do not store or process your payment card details. All payments are handled securely by trusted third-party providers: WorldPay and PayPal.

4. Why We Collect Your Data

We process your personal data based on the following legal grounds:

  • Contractual necessity – to process your order and deliver products/services
  • Consent – for optional marketing communications or cookie preferences
  • Legitimate interests – to improve our website, manage fraud risk, and support customer service

5. Sharing Your Data

We may share your data with:

  • Payment processors and banks (e.g. WorldPay, PayPal)
  • Delivery and fulfilment providers (e.g. couriers, logistics partners)
  • CloudCoCo Group Plc and its subsidiaries (if your order relates to MoreCoCo group services)
  • The partner listed above (where relevant) for service communications
  • Product manufacturers, but only with your explicit consent (e.g. warranty claims)

We do not sell or rent your personal data to third parties.

6. International Transfers

Some of our service providers process data outside the UK. Where this happens, we ensure appropriate safeguards are in place, such as:

  • Transfers to countries with an adequacy decision, or
  • Standard Contractual Clauses approved by the UK government

7. Data Retention

We retain order data for a minimum of seven years for legal and financial auditing purposes. Data related to your account and preferences may be managed and deleted by you within your online account or by contacting us directly.

8. Your Data Protection Rights

You have the right to:

  • Access your data
  • Correct inaccuracies
  • Request deletion of your personal data
  • Restrict or object to processing
  • Request transfer of your data (data portability)
  • Withdraw consent at any time (where applicable)

You can exercise these rights by emailing orders@morecoco.co.uk. We may ask you to verify your identity before processing your request.

9. Cookies and Tracking Technologies

We use cookies to enhance site functionality, personalise content, analyse traffic, and support marketing efforts.

Cookie categories include:

  • Necessary – enable core features like login and checkout
  • Preferences – store settings like language or region
  • Statistics – help us understand visitor behaviour
  • Marketing – support advertising and personalisation
  • Unclassified – currently under review

You can manage your preferences via the cookie banner or in your browser settings. See our Cookie Policy for full details.

10. Children’s Privacy

This website is intended for adult users. If you are under 16, you may only use the site with the involvement of a parent or guardian. We do not knowingly collect data from individuals under 16.

11. How We Protect Your Data

We apply industry-standard security measures to protect your data, including:

  • Secure servers and encryption
  • User authentication and access control
  • Staff training and internal policy enforcement

12. Contact and Complaints

For any questions about this policy or your personal data, please contact:

More Computers Ltd
Email: orders@morecoco.co.uk

If you remain unsatisfied, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):
Website: https://ico.org.uk/